Delivery time and Shipping costs

How fast is my order delivered?

If the products of your order are in stock (*), they will be shipped the same day by mail (if you ordered before 15h).

What is the delivery time?

Within Belgium:

1. If we send the same day, we will count on the item that they deliver the next day at your home or at the post office.

2. The post itself says that it can fulfill this in 97% of cases. So if you do not receive your package the next day, you can follow your package via the guided track-and-trace link.

 

In the Netherlands:

1. If we send the same day, we will count on the item that they deliver the next day at your home or at the post office.

2. The post itself says it can fulfill this in 92% of cases. So if you do not receive your package the next day, you can follow your package via the guided track-and-trace link.

(*) With each product, there is a sign if it is in stock or not

 

If, for whatever reason, we were unable to meet this delivery time, we will notify you immediately by email or by telephone.

If the package is not in stock, we will send it as soon as possible. With most products this is within 5 to 10 working days.

 

 

What are the shipping costs?

The prices stated on the product pages do not include shipping costs. The shipping costs are:

- For orders under € 40, - : € 5,49 in Belgium for home deliveries and € 4,99 for parcel points of Bpost. For the Netherlands shipping costs € 5,99.
- For orders above € 40, - : FREE

 

Delivery is via the courier services. In general, the delivery will take place the next working day between 8:00 and 18:00. Unfortunately, we can not communicate the exact hour of delivery.

You will receive a track and trace mail each time to track the delivery of your package.

Can I pick up the order myself?

You can pick up your package yourself in exceptional cases. Please contact us for this at info@thuiszorgwebshop.be

What if I wish to return?

For the return process and the return costs, I would like to refer you to our specific page How to Return?